I applied through other source. The process took 2 days. I interviewed at AT&T in Sep 2009
Interview
AT&T Advertising Solutions found my resume online and called me to schedule a face to face interview.
There was no initial phone interview (which was my first clue that the job wasn't anything to write home about). Met face to face with the General Manager and District Manager. Interview was at the office I'd be working out of, and took a little over an hour. The questions aren't terribly difficult as they have a high turn over rate, so they seem to be looking for someone with basic sales skills or better. Provided you complete that round of interviewing (and you should, if you can't pass that interview, sales probably isn't a good career path) you get a phone interview with the GM's boss (I forget the title). Again, not a real killer interview, solid interviewing skills 101 gets you the job.
I applied online. The process took 2 weeks. I interviewed at AT&T (Oklahoma City, OK) in Jan 2011
Interview
It started with a group phone interview. A few days later I went in and took a 2 hour skills test. It was a virtual call center and I had to take calls. It was multiple choice. That was pretty easy. After the test was over I was told that I had passed and set up a 1:1 phone interview a few days later. I did the phone interview and got an email to come in for a 1:1 interview with a hiring manager. I did that interview and still have not heard back.
Interview questions [3]
Question 1
Explain a time that you had to deal with a difficult customer. How did you handle it.