Amazon Customer Service Associate interview questions

I was placed on campus hence the selection process was slightly different than you'll find elsewhere. In Amazon Development Center, Pune, there are total 3 departments. Voice, Email & Chat support. None of them is technical. This is a nontechnical job. No coding, algorithms, etc. First Round: GD/ Introduction round: 16 Groups of approximately 15 students were formed. Some of them had the task of self-introduction but most of them were given the topics for Group Discussion. Second Round: Pearson - Versant Writing Test. You have to put appropriate words in the empty spaces, the paragraph will be given to read for 30 seconds and you have to rewrite it in your own words in 90 seconds then there was email writing test. You have to write an email in 9 minutes. You can google 'Pearson - Versant Writing' You'll get everything. Third Round: PI. You will face Operations Manager/ HR depending upon your score in the written versant test. He will ask customer support questions like tell your worst customer support experience regarding any other e-commerce site. Explain what you would have done to solve the problem. Fourth round (optional): If you are selected in Voice department, you'll have to give Voice Versant Test. Google 'voice versant test pearson'. Else you'll be informed whether you are selected in chat or email.

Interview process reflected the companies values and environment to a t! Was not intimidating at all and they look to find positions and schedules that best fit you !