Amazon Customer Service Representative CSR interview questions

2 phone interviews 1 on site interview day with 6 different people Overall the experience was what I expected for a company of this size: 1. Slow communications between steps 2. Nice accommodations for an out of town interviewee 3. A day of "tell me how you handled this situation" and "what metrics would you use to monitor this process/goal/effect, etc", "how would you handle XX" I was impressed by: 1. Amount of customer focus and metrics questions - seemed to drive home that they are all about their customers and using objective data to make decisions 2. Emphasis on creating, not just doing same ole same ole I was underwhelmed by: 1. Enthusiasm of the people i interviewed with - no one seemed happy about working there 2. Lack of detail about the position & department. It could have been because the interviewers did not leave much time for me to ask questions I had. 3. Feedback from the general population in the area about this company - I spoke with a few people about my opportunity. Every one of them gave me "the face" - raised eyebrows with a half frown, then proceeded to give details of bad experiences they had or their friends had working there: every man for themselves, long hours, watch your back, or some such remark - a lot of turn over was the underlying theme with a lot of "oh, well good luck with that". Hard work does not turn me off - I thrive in environments like that. Not feeling happy / satisfied about working hard does. If even one person I interviewed with or community member said something positive about the place I might have been disappointed about not getting an offer. Advice for a future candidate: 1. focus answers on metrics and problem solving processes 2. Inject your questions as much as you can while answering their questions

Very difficult interview process for Account Manager role. The process was disorganized - didn't know who I would be interviewing with. Several questions had nothing to do with the role. I got the sense that some people were very indifferent and others were almost hostile. It was not an engaging atmosphere.