Amazon Operation Manager interview questions

1. Tell me about a time you went above and beyond? Action? Outcome? 2. When have you been frustrated with a customer and how did you deal with it? 3. Tell me about a time when you took on something significant outside your area of responsibility? Why was it important? What was the outcome? 4. People often say the simplest solution is the best. Tell me about a particular complex problem you solved with a simple solution 5. Tell me about a time you made a difficult decision and how you knew it was the right solution (probe on how they evaluated the options, if they received input, what data they reviewed)