asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
I applied online. The process took 3 weeks. I interviewed at Apple (San Antonio, TX) in Aug 2021
Interview
Is a series of FaceTime interviews where you role-play being an advisor
The interviewer pretends to be a collar with a problem and you have to help troubleshoot their issue successfully..
Interview process was easy. Mostly behavioral questions as I interviewed while in college. Ask you your idea of troubleshooting and steps you’d take.
I would just give your answers some thought. Pretty easy questions but they take your methodology of breaking down an issue more important than solving the problem itself
Interview questions [1]
Question 1
Tell me about yourself
Tell me how you would troubleshoot an issue with your WiFi, iPhone, etc