Best Buy Customer Service Representative (CSR) interview questions

Overall I had a very negative experience. Was left waiting for 30 minutes despite arriving on time while they interviewed someone else. They then got my name wrong. Great start. The interview actually went very well, the same questions you see on here where asked and I got along great with the interviewer. Afterwards I was told I would be called to set up a final interview within the next few days. I let a week pass and heard nothing so I called up and was told they were still conducting interviews for the position. Another week passes, I call, still doing interviews. In the end they strung me along for an entire month before sneakily rejecting me through the job portal website, which you don't even receive a notification for. Honestly, I'm pretty used to receiving nothing from companies, but the fact that I was told for sure that I would be called for a final interview before never hearing from them again makes me incredibly angry and disappointed.

Applied online, had a "phone interview" the next day which was pretty much like "Why do you want to work for Best Buy?" and gave my answer, then got asked to come in the next day for an interview. The interview was super relaxed, and was pretty much just a conversation about my experience, and again I got asked why I wanted to work for Best Buy. I got called in for a final interview with the Assistant Manager the next day, and again it was super relaxed and easy, and I got hired that same day. Everybody was very nice, and made me feel relaxed.