I went through multiple interview stages for the Employee Technology Support Specialist role and received positive feedback after my third-stage interview. During a follow-up call, I was informed that although I was not selected for that role, the team were exploring creating a 1st Line Support role because they did not want to lose me as a candidate. I was also advised to keep the recruitment team updated regarding other offers and interview progress. However, the communication afterwards became confusing. I was told I would receive an update by a specific date but did not receive one and had to follow up myself. I was later informed that other roles the team felt I would be a good fit for had not materialised. Shortly afterwards, I noticed that two roles with responsibilities aligned to 1st and 2nd line support (including Service Desk and Desktop Technician roles) were posted publicly. When I applied, I was rejected without an interview. While the interviewers themselves were professional and the earlier stages of the process were positive, the post-interview communication and handling of expectations from the recruitment side was disappointing and left the experience feeling inconsistent. Advice to management: Ensure clearer and more transparent communication with candidates after late-stage interviews, particularly when discussing potential alternative roles.