Booking.com Customer Service Representative interview questions

After sending my CV, I got a test task, which wasn't very difficult, it included checking your language and typing skills, and also several situations. If you pass it successfully, you'll have a telephone talk with the recruiter about your experience dealing with angry/unhappy customers, why you would like to work in this company, how you handle stress, etc

HR screening on first round with simple questions on my working experience and my interests. A 1 to 1 interview is then arranged with direct manager with more in depth questions and a simple case study