Booking.com Customer Service Representative interview questions

1. 20-minute phone interview; 2. On-site interview: including typing and language skill, troubleshooting skill test; If you pass these tests, you will meet the recruiter. If you get the offer, the recruiter will let you know at the end of the interview.

An initial phone call followed by an assessment center group exercise. The initial phone call was to explain the process. I have never done in my entire life an assessment group interview and didn't know what to expect. I have tried to be as natural as possible. The initial part was a presentation, followed by people doing that job and answering questions. Then we were asked to have 1to1 session with one of the four interviewers with a case scenario. I was complimented in mine. We then moved to the final part, the group assessment. If you are a natural "extrovert" and aggressive (in a good way) person you probably succeed. If you are in the introvert spectrum you probably need time to adjust. I always say my opinion, but the stress of the day along with the pressure of performing well, the fact that English is not my first language and no experience in the process didn't help. After the group game we were let go. I have waited for a week and no answer was given. I then sent a follow up email and I was told that they were not following up my application as "we were unable to assess you properly in areas of assertiveness", which doesn't have any sense considering that being assertive means "being able to stand in a calm and positive way", and not shout trying to step over others to be heard. I have worked as Account manager somewhere else for years and I have obtained great results with a calm and organised approach. Evaluate people in this way is absolutely useless and you are cutting out possible good employee that have a different and calm approach to problem solving.