Booking.com Customer Service Representative interview questions

It all started with an interview by phone, whereas next an orientation interview in face-to-face form and a business case. During the interviews there was continuously sought after if the character matches the underlying values of the company? Via this way they make sure they have both a match on skills as on culture.

Applied through website and was contacted for a phone interview. The phone interview was mostly about my resume and experience. I was then asked to come in for a face to face interview. Again, we went over my interview and then i was asked typical interview questions. Same week i was offered the job