I applied online. The process took 2 weeks. I interviewed at Booking.com (Amsterdam) in Mar 2016
Interview
I had 2 interviews and the questions were fairly straight-forward for a temporary 3-month position in their Amsterdam office. The first one was meeting with the Manager of the Customer Support department and then I was called back a week or so later and had a second interview with the Sales Manager and the Assistant Team lead.
Interview questions [1]
Question 1
Nothing was very difficult it was just the usual strengths and weaknesses questions and a few behavioral questions where they wanted examples of how you overcame a difficult customer service experience etc.
I interviewed at Booking.com (Manchester, England)
Interview
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
I applied online. I interviewed at Booking.com (Tourcoing)
Interview
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Interview questions [1]
Question 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Interview questions [1]
Question 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.