I applied in-person. The process took 2 weeks. I interviewed at Capital One (Wilmington, DE) in Jan 2017
Interview
It starts off with an assessment they ask you to do via email. Then you have a phone interview with one rep, after if they like you they ask you when you are available for an in person interview. You interview with two different interviewers.
I applied online. I interviewed at Capital One (Toronto, ON) in Mar 2016
Interview
Very good. The person interviewing me was very polite, kind and professional. Thoughtfully listened to the answers you give. Knows the company and the job. Makes you feel the like the company has a family dynamic to it. Really great family feel but building is in an industrial area. Must own a car to access building easily. 10 minute walk from any transit stop.
Interview questions [1]
Question 1
Describe a time when you had to deal with an irate or upset client and how you handled the situation.
I applied online. The process took 1 week. I interviewed at Capital One (Tulsa, OK)
Interview
First manager Asked some questions and showed me around the building. Then another manager came in and asked behavioral questions using the STAR method. It took about a hour for the interview. It was pretty basic questions.
Interview questions [1]
Question 1
What's the difference between customer service and customer care?