Conduent Customer Service Representative CSR interview questions

I applied online through an online ad. I was called and then asked to come in for testing and orientation. When I arrived I was brought into a classroom with several others and had to fill out tax forms, identification forms, etc on a computer assigned to me. I then completed a series of basic computer skills tests . Tests and paperwork took less than 2 hrs to complete. I then sat down with a manager and she told me I was hired and what my training class schedule would be and my job assignment. I started training class roughly a month later. I was told I would have to complete a drug test but I never did.