Dell Technologies Customer Service Associate interview questions

The position was for Audi support team which is provided third party via Dell. I applied online maybe a month prior to receiving a call from a recruiter located at the Dell headquarter in Dallas, TX. She called to describe the position and if I was still interested, schedule a phone interview. We scheduled a phone interview (she was more than willing to reschedule to accommodate), which was your basic phone interview. From there she emailed a link to IQ, Skills, and personality tests. She let me know if I passed I'd receive a call to let me know so and also schedule an on location interview. I passed and was called by a local recruiter to schedule a interview. I was emailed information about the interview process and the company. The on location interview was a BEHAVIORAL INTERVIEW. Long story short, even after studying up (as much as you can for that type of interview) I bombed the interview. If you have any questions about something I'm sure I left out, just ask.