Google Customer Service Representative CSR interview questions

It was an introductory interview, I was contacted and we had an overview discussion of position and potential fit. Interview was sort of boxed in as recruiter had other appointments aligned but overall we covered my experience and key information about the position and potential benefits. Not more details was shared about further qualification steps beyond that interview.

I was contacted by a recruiter and set up a screening call that lasted about 30 minutes. He asked about my current role, and some basic behavior questions about working with data. Before I moved onto the next round, they had me fill out an application, where I also had to provide references. The second round consisted of 2 video interviews that lasted 45 minutes each. The interviewers asked a mix of behavioral and hypothetical questions. The interviewers were incredibly nice and easy to get along with. Unfortunately, they decided not to move forward but I’m happy I got the experience.