Discover what the issue is and use a professional approach to solving the situation.
1
Anonymous
Mar 18, 2022
1.Listen carefully to the customer.
2.Repeat what you've just heard.
3.Actively sympathize / apologize.
4. Take responsibility to resolve the issue.
5.Remain calm and compassionate.
Anonymous
Mar 13, 2022
Remain courteous while guiding the costumer a satisfactory conclusion.
Anonymous
Mar 13, 2022
Ask them what the problem is in a calm voice and try to de-escalate the situation.