Multiple Steps. A lot of paperwork needed, which makes sense since its a bank. They want to see if you're able to communicate clearly and efectively under preassure. Customer service is key to what theyre looking for, but also discipline to handle high volume of customers. You're looking 60-70 calls on a slow day.

Online application first. If successful, than a short telephone interview, in which they ask you what your background is, what your skills are. If successful, and online test. If successful, a face to face interview with the local performance manager and/or the local director. (I had 2 interviews at separate times with each)