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      Strategic Customer Success Manager Interview

      Jul 28, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      The process took 4 weeks. I interviewed at Miro

      Interview

      The CS team seems to be very competent and friendly, however the interview experience wasn't really positive overall. 5 rounds of interview including a time demanding case study that takes you 4-6 hours to prepare. It felt that in every stage of the interview with different people the discussion was focusing only on one area of interest, which is by no question important for the role but by no means the only required sklill. Moreover, exactly this topic was thoroughly covered already during the demanding case study. Also one interview round felt like an outdated HR process with an employee literally reading the questions out of a questionnaire. This was supposed to be the culture interview round where you get to know the team but failed to be lile this. Very little focus on several aspects of the personality, motivation and attitude of the candidate. Poor communication of the decision, just sending a template rejection email by a noreply email address.

      Interview questions [1]

      Question 1

      Think of a success and fail of you and how you dealed with it.
      Answer question

      Other Strategic Customer Success Manager Interview Reviews for Miro

      Strategic Customer Success Manager Interview

      Jan 6, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Miro

      Interview

      I really enjoyed the process. I was made to feel comfortable throughout, while also being challenged. Genuine team, lots of growth, many learning opportunities to take advantage of. Miro has come a long way in defining processes.

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