Oracle Customer Service Representative interview questions

First had phone interview, then spoke with hiring manager. Interview went very well, great feedback right after. Then, 2 days later the lady from recruitment informed me that the manager changed his mind and was not too convinced in the end. Rather awkward since he even mentioned to me that he can see how I could fit into the team.

Phone Screening - Group Assessment - Individual Interview. All in all it was a straight forward process which was clearly explained. The job offer came relatively quickly following the interview. Background check was a bit disjointed.