Wells Fargo Customer Service Representative CSR interview questions

I first was contacted by phone from a recruiting agency. After my phone interview I was told that he would later contact me to set up my next interview. He called back about a week later & the following day I had my in store interview. It went well & my interviewers made me feel very comfortable. It started with 1:1 & then ended with group panel. They explained the different positions available & saleries. Overall I enjoyed the interview & I'm looking forward to receiving an offer.

Sat with 2 managers, very friendly and knowledgeable, asked me what did I know about 401k plans in general, my attention for detail, knowledge in mutual funds, etc. Nice environment and comfortable not pushy. Asked how did you manage a tough situation and what did I do to deescalate it.