What was a mistake you have made with a patient and what did you do about it?
Advanced Technical Support Representative Interview Questions
1,951 advanced technical support representative interview questions shared by candidates
Explain a time where you accountable for sensitive customer information and how did you handle that?
The skill test was very specific and required the opening of two PowerPoint presentations and the formatting of an old PowerPoint version file using a new PowerPoint slide master template. Then they required the scanning of six slides and fitting them to the new form as well as editing grammar and object positions to align to new template. The next step was to create an email explaining what was done and address it to the program manager. Time ran out and I was unable to perform a third test that required grammar and spelling checking. I was asked about my salary expectations. Interviewer did not find my salary request agreeable. I felt it would have been better to first test my skills and then to discuss my qualifications as the interviewer did not share test results. Merely said that my capabilities were better than what he had so far seen in other candidates. There was no follow up to let me know one way or the other the result of interview. I would have appreciated a rejection than having to wait for days without reply from interviewer. I reached out and was ignored.
A difficult situation and how you handled it.
You remembered a set of tasks you were supposed to completed that shift, but it is 15 minutes from when you are supposed to leave, what do you do?
How I would handle a line of customers.
Estimate the demand of plastic bags in the U.S.?
What are your strenght and weakness?
About the projects i have made
If you have A veteran in front of you , a phone call , and a person behind you talking What is the order in which you prioritize the situation
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