Q. Describe a time when you didn’t performn at your highest quality, why not and what did you learn
Auto Claim Representative Trainee Interview Questions
637 auto claim representative trainee interview questions shared by candidates
Talk about your experience in customer service, etc.
When was there a time when... How did you handle this situation... What was the outcome.....
A lot of STAR questions!
Can you tell me about a time you had to deliver bad news to a customer?
Describe how you handle difficult situations
How you balance stress from all angles.
There is a section about handling member calls. You hear a sample scenario and are given a choice of what is the most likely and least likely response to a situation - assuming all are likely possibilities. Another section deals with ability to read and understand the insurance contract, what the member has, and what can be done per the contract. The last section is a personality assessment. You mark a button to say if a certain description is more like you or somewhat like you as opposed to another description that may be somewhat like you or more like you. There were more than 100 of these questions, but some were repetitive: do you work better when you're monitored or not?, do you prefer to lead or follow? do you work better in a high paced environment or more steady? do you help a fellow employee or finish your own work? do you like variety or manageable work day? do you do your job well or go beyond expectations? do you adapt to change or work better with routine? do you empathize with people or are you more objective? do you handle criticism well or not?
What does customer service mean to you?
Explain a situation when you: Had to go above and beyond for a customer. Had a problem with a coworker. Disagreed with your boss. We're given negative feedback from your boss. Mostly situational questions to see how you handle problems.
Viewing 311 - 320 interview questions