Are you comfortable taking back to back calls? Sitting for long periods? Taking two scheduled 20 minute breaks that are provided to you ? [if you are in the middle of a call, you will need to wrap up that call as others will also be given their breaks at a set time that they wont know when it is....]there is also one 35 minute break, wherein-again-you will be told when to go to break and will have no pre planning for any of the breaks?
Describe a scenario when you provided excellent customer service.
They asked about the typical stuff. Work history as it relates to the position. Why are you looking at USAA. Etc.
Why Insurance claims?
they asked alot of problem based questions as well as personal life situation questions. always use star format to answer.
what did you do to go above and beyond to assist a customer?
what makes me the right hire
Why insurance and why Hub?
Why was I unsatisfied with my previous job.
to tell them about myself
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