Call Center Interview Questions

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"What does layer 4 and layer 7 mean? I'm not a networking guru." - I'm paraphrasing, but this is what I was asked from the guy that was supposed to be reviewing my assessment to see if I was technically competent.
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Infrastructure Engineer

Interviewed at Last Call Media

4
Apr 3, 2025

"What does layer 4 and layer 7 mean? I'm not a networking guru." - I'm paraphrasing, but this is what I was asked from the guy that was supposed to be reviewing my assessment to see if I was technically competent.

Can you tell me about a time when you were proud of the level of service you gave a customer? Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today? Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome. What do you know about the company, can you tell us what we do? Are you good with computers and different software applications?
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Contact Centre Agent

Interviewed at Ontario One Call

3.8
Aug 1, 2018

Can you tell me about a time when you were proud of the level of service you gave a customer? Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today? Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome. What do you know about the company, can you tell us what we do? Are you good with computers and different software applications?

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