Call Center Interview Questions

2,883 interview questions shared by candidates

What is PMA? What is empathy? What is sympathy? What is the difference between empathy and sympathy? What's the difference between inbound and outbound calls. How to deal with an angry client on a call? What is call flow? Etc.
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Trainee

Interviewed at CCI Call Centres

3.8
Aug 11, 2023

What is PMA? What is empathy? What is sympathy? What is the difference between empathy and sympathy? What's the difference between inbound and outbound calls. How to deal with an angry client on a call? What is call flow? Etc.

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