Customer Support Associate Interview Questions

761 customer support associate interview questions shared by candidates

Tell us about a time you had an angry customer? What would you do if you had a miscommunication issue our argument with a coworker? Tell us about a time you had to give negative feedback. Tell us about a time you put your teem needs before your own.
avatar

Customer Support Associate

Interviewed at Wise

3.7
Jan 30, 2025

Tell us about a time you had an angry customer? What would you do if you had a miscommunication issue our argument with a coworker? Tell us about a time you had to give negative feedback. Tell us about a time you put your teem needs before your own.

- Descreva o que você sabe sobre a cultura da empresa. - Fale o que você sabe sobre a missão e valores da Wise. - Diga nos sobre algo que você executou muito bem com relação a suas experiências anteriores e como fez para que isso fosse possível. - Diga sobre alguma vez que você fez algo que não era seu trabalho, como foi e qual foi o resultado. - Nos dê um exemplo de quando você fez algo errado e como agiu para consertar a situação. - Fale sobre suas experiencias anteriores com clientes. - O que você espera da empresa, quais são suas expectativas? - O que você espera dos seus líderes. - Nos diga algo que te tira muito do sério. E o que você faria numa situação assim. - O que você sabe sobre a Estonia? - Você estará disposto a se adaptar ao inverno? - Nos conte um pouco sobre você, seus hobbies e sua personalidade. - Qual é a sua qualidade que considera mais importante? - O que te fez se candidatar para esse cargo? - Por quanto tempo você pretende ficar nesse cargo? - Quais perguntas você teria pra nós?
avatar

Customer Support Associate

Interviewed at Wise

3.7
Jul 30, 2022

- Descreva o que você sabe sobre a cultura da empresa. - Fale o que você sabe sobre a missão e valores da Wise. - Diga nos sobre algo que você executou muito bem com relação a suas experiências anteriores e como fez para que isso fosse possível. - Diga sobre alguma vez que você fez algo que não era seu trabalho, como foi e qual foi o resultado. - Nos dê um exemplo de quando você fez algo errado e como agiu para consertar a situação. - Fale sobre suas experiencias anteriores com clientes. - O que você espera da empresa, quais são suas expectativas? - O que você espera dos seus líderes. - Nos diga algo que te tira muito do sério. E o que você faria numa situação assim. - O que você sabe sobre a Estonia? - Você estará disposto a se adaptar ao inverno? - Nos conte um pouco sobre você, seus hobbies e sua personalidade. - Qual é a sua qualidade que considera mais importante? - O que te fez se candidatar para esse cargo? - Por quanto tempo você pretende ficar nesse cargo? - Quais perguntas você teria pra nós?

- Tell me about a time where you've gone above and beyond what's expected of you? What was the situation? What actions did you take and why? - I'd like to know about a time that you made a mistake. What happened? Why? And how did you fix things? - Tell me about a time where you received negative feedback. What happened? How did it make you feel? What did you learn from the situation? -Is there anything else that you'd like to tell us about yourself or anything that you may have missed in your previous answers? - Describe a situation where you've decided to step in and help where it wasn't your responsibility to do so.
avatar

Customer Support Associate

Interviewed at Wise

3.7
Aug 4, 2021

- Tell me about a time where you've gone above and beyond what's expected of you? What was the situation? What actions did you take and why? - I'd like to know about a time that you made a mistake. What happened? Why? And how did you fix things? - Tell me about a time where you received negative feedback. What happened? How did it make you feel? What did you learn from the situation? -Is there anything else that you'd like to tell us about yourself or anything that you may have missed in your previous answers? - Describe a situation where you've decided to step in and help where it wasn't your responsibility to do so.

1. What would you do if your teammate does not like you? What would you do if you do not like your team mate 2. What got you angry at work and how did you respond? 3. Why TransferWise? NB: Don't expect to answer generic job interview questions in the final stage.
avatar

Customer Support Associate

Interviewed at Wise

3.7
Oct 28, 2020

1. What would you do if your teammate does not like you? What would you do if you do not like your team mate 2. What got you angry at work and how did you respond? 3. Why TransferWise? NB: Don't expect to answer generic job interview questions in the final stage.

1-Tell us what you know about Wise, our mission and culture 2-Why do want to work at Wise? 3-Are you used to work with metrics and kpi? 4-What is important for you to have when are you adapting to new metrics? 5-Why did you choose this position? 6-What was the most challenging part about your previous role, how did you overcome it? 7-Tell me about a situation that you had to put your team's needs before your own
avatar

Customer Support Associate

Interviewed at Wise

3.7
Jan 6, 2026

1-Tell us what you know about Wise, our mission and culture 2-Why do want to work at Wise? 3-Are you used to work with metrics and kpi? 4-What is important for you to have when are you adapting to new metrics? 5-Why did you choose this position? 6-What was the most challenging part about your previous role, how did you overcome it? 7-Tell me about a situation that you had to put your team's needs before your own

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