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Customer Support Interview Questions
14,143 customer support interview questions shared by candidates
Talked quite a bit about ownership of issue resolution, which seemed like a high priority for CSRs. Seemed like a good quality and expectation for their employees.
How do you explain the difference between your FICO Score and credit bureaus?
How do you handle escalation?
All of the super basic interview questions. Questions about your experience in the tech industry, dealing with angry customers/colleagues, process for dealing with questions you can't answer, troubleshooting process, organizational process, and lots of 'tell of a time when you...dealt with...encountered...etc'.
Tell me about your relevant experience. How would you de-escalate an irate customer?
Whats is the existing role
They asked about a moment where I did something for a customer that was outside of policy but helped the customer regardless.
What would you do if you thought my idea was stupid during a meeting?
Are you ok with the salary?
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