Why do you want to work for Prolific?
Customer Support Manager Interview Questions
782 customer support manager interview questions shared by candidates
Why do you want to work for prolific? Tell me about your biggest career achievement?
I have to say the assessment. The tech support questions were difficult and I came unprepared and with no general idea of how or were to study.
How would you manage a poor performing customer support agant?
Walk me through your resume
Some general discussion about my previous experience in the field, honest talk about what I expect from an employer, what is my vision of the project if I land the position. The test task included questions about -Answering customer reviews in Google Play Store -Answering support tickets -Maintaining company presence on Google my Business -Communication strategies -Work-flows -Prioritization strategies -Support tools and processes
Case Study included a high volume client escalation and questions on team morale.
How do you build and maintain strong customer relationships while also driving results?
If an employee is not performing well, how would you handle the situation?
In your first month on the job, what would your top five priorities be?
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