A client has a laptop that has a screen that won't turn on. What steps would you take to identify/fix the problem.
Desktop Technician Interview Questions
649 desktop technician interview questions shared by candidates
Q: What is your previous experience?
How are your customer service skills since the position includes help desk and support?
Do you have any experience with PowerShell? Describe previous experience troubleshooting with customers in a professional setting. Do you have any experience remotely logging in to a client's workstation? Have you ever used Microsoft Windows Server? Are you familiar with AD servers?
Tell me about a time that you had to deal with a very difficult or frustrated customer and how did you diffuse the situation?
Explain how you would troubleshoot a display not working.
Nothing much on skills or anything
Basic traditionally interview questions, not a single technical question despite the role.
What's the difference between an incremental backup and a sequential backup?
Basic IT questions with some intermediate questions mixed in.
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