Explain a time where you received bad customer service as a customer, What would you have done differently if you were the owner/boss. Explain a difficult situation, a time where you made a mistake, how did you fix the situation. What did you do afterwards to make sure that this mistake wouldn't happen again. What is DNS? How would you troubleshoot DNS on a in house computer? Where is the account information stored on Active Directory and how would you get to it? He also asked about a few shortcut keys on MAC computers.
