i was asked about my knowledge of servers, software
Helpdesk Support Interview Questions
1,766 helpdesk support interview questions shared by candidates
What are PST files.
What do you do when there is no one around to assist you and a user calls with a problem you cannot solve alone?
In the technical interview, one of the scenarios I was put in a situation to help an employee who was an offsite employee. I was asked to fix his network, display, email and drive mapping issues.
What do you think are the 3 most important attributes when on a support call?
If an employee came to you and demanded their issue be resolved NOW (obviously frustrated), how would you calm the employee and help to resolve their issue realistically? (This issue is something that cannot be resolved in a short period of time)
Basic conversation about my skills. No annoying interview questions such as "where do you see yourself in 5 years" or "what can you tell us about you that's negative" (a very good thing).
if I knew what a network was
About Yourself?
Introduction yourself and Accomplishment in the universe.
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