Can you explain what a vpn is?
Information Technology Help Desk Interview Questions
894 information technology help desk interview questions shared by candidates
What do you do when you exhaust all troubleshooting options?
What was a challenging situation you dealt with at your last job?
Tell me about yourself and why do you want to work here?
What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?
Basic network and Windows AD, Lync and SharePoint questions You have many questions not related to your Job and few IQ tests to be finally a helpdesk guy who take calls and resolve tickets. I think they should better put the stress on the communication and linguistics skills
Technical interview touched almost all areas needed for Veam Junior QA position (but easier): such are Windows Administration, macOS hotkeys, network commands, DHCP/DNS, file systems, etc.
typical questions about most difficult customer, biggest achievement and some technical questions on help desk troubleshooting
How would you handle an irate customer
What skills do you have in IT?
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