More on formula of key metrics AHT, productivity, reliability.
Manager Workforce Management Interview Questions
788 manager workforce management interview questions shared by candidates
What tools have you used in your career
The interview questions were not very intensive and were run of the mill questions about staffing, scheduling, and BPO vendor management.
For the onsite panel interview, I was asked to analyse previous months' call data, prepare a color map of staffing need, and make suggestions for potential schedules.
Walk through a basic staffing plan. Then add shrinkage.
Questions on Project management expertise
There is a lot of data entry involved. What do you do to check the quality of your work?
There really wasn't anything that was difficult or unexpected.
What interested you in workforce management?
They asked questions about how I would handle various scenarios
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