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It's late at night, your managers and all your senior analysts have gone home and you're stuck with the late night shift. An installer calls you, who is incredibly angry being called out late for work, is asking for troubleshooting guidance on a system you do not know much about. How do you handle this situation?
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NOC Analyst

Interviewed at Diversified

3.3★
Feb 1, 2018

It's late at night, your managers and all your senior analysts have gone home and you're stuck with the late night shift. An installer calls you, who is incredibly angry being called out late for work, is asking for troubleshooting guidance on a system you do not know much about. How do you handle this situation?

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