Based on your resumes you will be asked the questions.
Product Support Interview Questions
2,281 product support interview questions shared by candidates
ERP related questions
Talk about your past work experience.
Religiously study the job description and reflect it with the experience you have. My advice would be to really get a hold of the recruiter during the initial stages and ask them about the skill-set the hiring team (and the manager) is looking for. Note those down and prepare to reflect those skills in the interview questions that will be asked. You'll most likely encounter questions that are already floating around here and in that case Google and Glassdoor will be your best friends! Search for as many Facebook interview questions (related to the position or at least close to what the position is) as you can and prepare notes and examples. This will also put you in the right mindset to answer questions tricky questions that can come up.
What were your tasks at your previous job?
What factors would you use to prioritise and evaluate two tasks?
Describe how you handle disgruntled callers? Describe how you deal with the frustration after many disgruntled callers?
Describe one interaction with a customer/client from your previous experience where you have exceptionally handled well an enraged customer
Questions related to your past experience and job responsibilities and how does it align to current job opportunity
In the technical exam, they asked how I would prioritize certain contact reasons.
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