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The most difficult question I was asked was what I would do if I received a call from a member claiming to be addicted to gambling and wanted a refund for the money he or she had spent on the website. The question was both difficult and unexpected because I had never been in such a position before. Dealing with difficult customers is not the same as dealing with people with a serious mental health condition, directly related to the services ones company offers. I was presented with a moral dilemma and had to think about my loyalty to my employer and the company's interests visavi what is ethical, moral or even legal.
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Member Support Representative

Interviewed at 888 Holdings

3.5★
Aug 14, 2012

The most difficult question I was asked was what I would do if I received a call from a member claiming to be addicted to gambling and wanted a refund for the money he or she had spent on the website. The question was both difficult and unexpected because I had never been in such a position before. Dealing with difficult customers is not the same as dealing with people with a serious mental health condition, directly related to the services ones company offers. I was presented with a moral dilemma and had to think about my loyalty to my employer and the company's interests visavi what is ethical, moral or even legal.

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