What are your motivations? What was the most important and the most difficult experience that you had and why?
Support Specialist Interview Questions
13,827 support specialist interview questions shared by candidates
Are flexible to work odd hours
What type of certifications/education you had in the information/systems fields and if I could work alone. Was I able to handle situations on my own and if I ran into a problem, could I figure it out or would I have to depend on another IT professional to walk me through a situation.
The standard questions ones usually ask in interviews.
Why do you think you're the ideal candidate?
How do I handle multi-tasking?
What is Active Directory domain service?
1-Can you please explain what customer support means according to your perspective? What might the biggest contribution of the customer support to the company? 2- We have a huge bug in one of our games, and the problem can be solved 2 weeks later. Can you please explain what we should do to prevent users from leaving the game? 3- We've removed a feature which we think hurts the game, but this feature is also highly popular and loved by users; like unlimited lives. We are receiving lots of complaints about it and some of the users threaten us to delete the game. What should be our plan to turn unhappy customers into delighted ones again? 4- How important do you think it is to work collaboratively with other teams across the company for this job? What are mutual benefits to work closely? 5- What do you do when you don't know how to help a customer?
How long have I been working in the IT industry?
The third or fourth step of the entire process required a demo to be prepared.
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