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Technical Support Analyst Ii Interview Questions
26,054 technical support analyst ii interview questions shared by candidates
How would you diagnose a customer's inability to print on their network printer?
What are the signs that a column is packed well?
What are the long term benefits of inheritance?
None, you come in and if you have a pulse your hired!
Why would you like to join FICO
None of the questions were unexpected for the position. They used a combination of behavioral-based questions and questions regarding my philosophic approach to my professional responsibilities.
The interview itself lasted 2/12 hours and the most difficult question was billing related to their systesms. Not past experience on billing tasks.
Three questions: "Tell me about yourself" and "how do you deal with conflict with a co-worker," and "Tell me about a time when you had a project to complete and how you handled it"
Being a call center position, one of the more difficult sets of questions has to do with customer service experience. You may get questions about times where you had to placate an angry customer, or otherwise deescalate a tense situation.
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