Tell me about yourself.
Technical Support Specialist Interview Questions
2,276 technical support specialist interview questions shared by candidates
Why do you want to take on this role?
Q: What is customer service to you? Q: How would you describe a "database" to your niece (someone with no knowledge about it) Q: What is a DNS Q: What are your interests, and ambitions.
What culture are you looking for in a company?
What is your approach when starting with a new team?
Where do i see myself in the next 5 years ?
Suppose you start at $32,000 per year (about $16/hr.), receive $3,536 in company paid insurance benefits, receive 32% of your base in 401K/Profit Sharing/ESOP benefits, and cost the company 8% of your base in FICA taxes. Suppose also that you are trained for 4 months, plus get 7 holidays and 10 days total of sick leave and vacation your first year. Assuming 176 work hours per month and 8 hours per day; in your first year, what is your cost to the company per hour that YOU ARE AVAILABLE TO HELP A CUSTOMER? This is actually the sample question from their website, but the question on the test is worded slightly different, with a few different numbers, meant to complicate matters a bit. If you can answer this question, it should give you a good base from which to answer the final question on the in-person test.
How do you handle an angry caller who just keep escalating?
Cognitive Aptitude Test: A series of logic, maths and english questions.
What do you expect from the position?
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