Describe a stressful situation with a customer and how did you handle it?
Ticket Interview Questions
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Tell me a time when you had a difficult situation at work and how did you resolve it?
Name a time where you went above and beyond for a customer? Talk about a time where a customer was upset about something. what did you do and was the issue resolved?
Describe a time you worked with others as a team
Name a time when you were working on an assignment and you were interrupted.What was the situation? What actions did you take and what was the outcome
I had six behavioral type interview questions. They were different from the practice questions on HireVue. I was asked to describe one of following, steps I took, and results: . a time a coworker was doing something wrong . a difficult task/ assignment at work . a proud moment / significant achievement . a time I had to stop one task and work on something different . a time I disagreed with a supervisor . a time I had a lot of work to complete quickly
Name a time you handled a difficult situation alone? What was the outcome?
Why do you want to work for delta ? 4 more Star method
Why do you want to work at the PLL?
They asked about my sales experience- specifics about the products and services I sold. They asked about the call volumes, target customers and general sales focused questions. They wanted to learn about me and my experience but also asked about the type of sales I was comfortable with, the type of office environment I was used to working in. I could tell that they really wanted to find a great fit for them but also to make sure this was what I was looking for. Allowing me to shadow for a number of hours was very beneficial. Most companies just tel you what they think you want to hear- not the Magic. I got to see how it really was.
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