Athlete Services Coordinator (M/F/D) – IRONMAN Austria

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.

As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime.

The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team.

Position Overview

For IRONMAN Austria, based in Klagenfurt, we are seeking a highly motivated individual for the position of Athlete Services Coordinator (M/F/D) .

The Athlete Services Coordinator is responsible for overseeing the entire athlete experience, including creating online registrations, responding to athlete inquiries, managing the website, assigning bib numbers, communicating with athletes by email, setting up and coordinating on-site registration, supporting the awards ceremony, and managing all post-event processes.

Close collaboration with other departments, the Race Director, the Global Partnership Team, the timing company, referees, announcers, the marketing team, and the medical team is important to ensure a smooth experience for the athletes.

Event responsibilities within Athlete Services include IRONMAN events in the DACH region and, where applicable, events from other series, such as MTB events in the Epic Series.

What You’ll Be Doing

Step into a role where no two days are the same, and your impact is felt far beyond your desk.

• Handling athlete email and phone inquiries regarding IRONMAN events in German and English
• Processing athlete cancellations and registration changes/transfers
• Coordinating event registrations both online and on-site
• Managing and maintaining the online registration tool and athlete database
• Coordinating interns who provide seasonal support, approximately six months, for events in our area
• Coordinating team leaders and volunteers on-site who support us with registration
• Supporting content updates on the website
• Assisting with order management for athlete registration materials, such as bib numbers, swim caps, etc.
• Planning, organizing, setting up, and ensuring the smooth operation of on-site registration, including coordinating helpers for this area

What You Bring to the Team

We’re looking for someone who doesn’t just tick boxes, but thrives in our fast-paced, global environment. Ideally, you:

• High level of customer service
• Bachelor’s degree or vocational training, ideally in administration, business, sports, or endurance/event management
• 1–2 years of experience with sports events or in customer service
• Fluent written and spoken language skills in German and English
• Independent and service-oriented working style
• Flexibility and reliability
• High resilience and strong interpersonal skills
• Team player with the ability to lead a team of volunteers
• Strong organizational and time-management skills
• Interest in sports, particularly triathlon, cycling, and trail running, is desirable but not essential
• MS Office skills, especially Excel and Word
• Willingness to travel to events, including on weekends

Why You’ll Love Working With Us

At The IRONMAN Group, we’re not just building careers — we’re building lifestyles driven by passion, performance, and purpose.

• A culture you can feel – Step into an open, modern, and friendly environment where teamwork crosses borders and cultures and ANYTHING IS POSSIBLE.
• Live the race – Free entries to our legendary endurance events, so you can experience the event spirit first-hand.
• Grow without limits – Access to our online learning platform and other trainings to keep your skills sharp and your curiosity alive.
• We’ve got your back – Our Employee Assistance Program (EAP) is here to support you with both personal and professional challenges.
• Family comes first – An attractive parental leave policy that goes beyond statutory requirements.
• Work on your terms – Flexible hours and home-office options let you balance your career with the things that matter most.
• The world is your office – Travel the globe while contributing to world-class events and thrilling international projects.

Are you interested? To apply, click on the 'Apply' button to the right of this page.
We are looking forward to receiving your application!