Location: Vienna
Experience: 7+ Years
No. of Positions: 2
Job Type: Full-time
Start Date: ASAP

Job Summary

We are looking for an experienced Operations Manager – Senior SCCM & Microsoft AD Administrator to manage and support enterprise endpoint and identity administration services in production-critical OT infrastructure environments.

The ideal candidate will have deep expertise in Microsoft SCCM/MECM, Active Directory administration, patch management, operational governance, and infrastructure support within industrial or plant operations environments.

Key Responsibilities

SCCM / Endpoint Management Operations

• Provide L3 support for Microsoft SCCM / MECM infrastructure and endpoint management operations
• Manage software deployment, patch management, OS deployment, application distribution, and compliance baselines
• Monitor SCCM infrastructure including distribution points, management points, WSUS/SUP integration, and endpoint health
• Troubleshoot advanced SCCM issues related to deployments, client communication, update synchronization, and reporting inconsistencies
• Support monthly patching operations, deployment validation, compliance tracking, and remediation activities

Active Directory Administration

• Provide L3 administration and support for Microsoft Active Directory environments
• Manage user/group administration, OU governance, Group Policies, permissions, and delegation reviews
• Troubleshoot authentication failures, account lockouts, GPO conflicts, replication issues, and AD-integrated service issues
• Maintain AD hygiene and align directory services with security standards

Incident, Change & Operations Management

• Handle escalated incidents affecting endpoint management and directory services
• Act as escalation point for P1/P2 incidents and production-impacting issues
• Perform root cause analysis and implement preventive actions for recurring operational issues
• Execute controlled changes with impact analysis, testing, rollback planning, and post-validation
• Coordinate with EUC, server, security, network, and application teams for operational activities

Governance & Compliance

• Maintain SOPs, KB articles, deployment standards, and operational documentation
• Prepare operational dashboards and reports for deployment compliance, patch success trends, and operational risks
• Support audit and compliance activities with operational evidence and reporting
• Drive standardization and process improvements across endpoint and identity management operations

Required Qualifications

• 7+ years of experience in enterprise infrastructure operations and support
• Strong hands-on experience with Microsoft SCCM / MECM
• Strong expertise in Microsoft Active Directory Administration
• Good understanding of:
  
  • Group Policy (GPO)
  • WSUS / SUP
  • Software packaging and deployment lifecycle
  • Endpoint patching operations
  • Client troubleshooting
  • AD permissions and governance
• Experience supporting enterprise endpoint and identity operations
• Strong troubleshooting, analytical, and incident management skills
• Understanding of OT infrastructure and production-sensitive environments
• Ability to manage operational escalations in high-pressure environments
• Strong communication, coordination, and documentation skills

Preferred Skills

• Experience with Intune and co-management environments
• PowerShell scripting knowledge
• Exposure to Azure AD / Entra ID concepts
• ITIL process understanding
• Experience with operational reporting and dashboards
• Familiarity with industrial or plant operations infrastructure

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