Tset is redefining how the manufacturing industry approaches cost and sustainability. Our software empowers engineers and purchasers to make smarter, greener, and more cost-efficient decisions—from development through production to procurement. We’re trusted by global players and we’re scaling fast across Europe, North America, and Asia.

To accelerate our growth, we’re looking for a Solution Consultant (Presales) with manufacturing know-how and a technical mindset—someone who loves understanding customer challenges and translating them into convincing software solutions.

What you’ll do

• Become a part of the Customer Success team which is responsible for the roll-out of our B2B enterprise software to clients in the automotive / manufacturing industry, primarily in the German-speaking area.
• Become an expert user of the Tset software - understand features and functionalities - as well as get to know and understand the user-point of view.
• Identify customer’s business needs and use cases, based on that design and implement solutions in Tset.
• Based on our software's APIs to solve simple to intermediate configuration and customisation tasks, e.g., data imports and report creation.
• Lead and facilitate customer workshops and discussions to ensure the best solution design and manage customer expectations.
• Establish and maintain strong relationships with our customers, serve as their point of contact to address any concerns and manage escalations.
• Define project scope and objectives, predict and manage project resources, develop and manage a detailed project schedule; assume project ownership and controlling responsibilities.
• Collaborate closely with customer support and product management to ensure tickets are tracked and resolved.
• Analyze customer feedback and data to identify areas of improvement and implement strategies to enhance their customer experience.

What we’re looking for

• Experience in project management and/or customer success or customer service operations.
• Ideally, experience in at least one of these areas: SaaS, enterprise software, automotive/manufacturing industry, product costing and product sustainability.
• Proven ability to solve analytical problems efficiently and effectively, including entry-level skills of a programming language and readiness to use (e.g., Python or similar)
• Familiarity with project management software tools, methodologies and best practices.
• Excellent communication and comprehension skills in English, good client communication skills in German; ability to explain complex technical topics clearly and listen to customers to understand their issues. If German is not on a professional level (min C1), strong expertise in manufacturing industry and/or product costing are required.
• Attention to detail and proactivity to identify and report issues that need immediate attention.
• Ability to work independently and assume full ownership of tasks.
• Experience or willingness to work with the following tools: Asana, Jira, Confluence, Zendesk, Slack, G-Suite, MS Office.
• Willingness to travel within Europe.

What we offer:

• A high-impact role in a young team in a growing tech company with a lot of development opportunities.
• Home office, fun events, tasty coffee & snacks, team lunches and sport activities and flexible working hours.
• Additional vacation days - for your birthday, Christmas, Easter and all the bridge days (Fenstertage)!
• A growing team of currently about 60 highly motivated colleagues from various disciplines.
• We pay competitive salaries based on talents’ skills and experience; legally, we have to disclose the minimum salary, in this case € 50,000; we are willing to significantly overpay based on your