Poste

As a Team Manager, you will be an ambassador of the brand. You will take ownership to lead and coach your team, build client relationships, proactively foster the achievement of sales goals and ensure that the highest level of client experience is delivered. You will be responsible to recruit and build highly motivated teams, own their performance and development and secure succession plans. In parallel, you will be responsible for a part of our business (e.g. a product category). You will report to one of the Universe Managers, represent the brand values and demonstrate the Louis Vuitton attitudes toward clients and team members alike. This position is a full-time, permanent role and based in the Vienna store, one of the biggest for our brand in EMEA.

Missions

DUTIES & RESPONSIBILITIES

Team Management and Development

Ensure your team delivers the Louis Vuitton Promise to every client, through demonstrating and modeling the Louis Vuitton values and behaviours. Support them with consistent coaching, identify their development and training needs, and partner with the Field Coach Trainer to tailor individual action plans

Identify, recruit and develop talents, secure succession plans in collaboration with the Universe Managers, Store Director and HR

Set effective individual and team goals; proactively assess and manage performance against expectations. Ensure your team contribute to the store and brand business priorities consistently

Manage and motivate the team to drive business: create a positive and empowering work environment, foster cooperation within the team and between managers

Client and Business Development

Pioneer a client-centric mindset with your team to ensure client development objectives are met consistently, with a particular focus on developing long-term relationships with our local clientele

Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations

Take ownership of a part of our business (such as a product category) and ensure its commercial success throughout the year.

Animate and inspire the team on corporate strategy and relevant business information (morning briefings, training, team meeetings)

Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Proactively provide the country head office with product recommendations and qualitative feedback based on local knowledge about the market and client needs, leveraging expertise within the team

Be a Role Model for the Team

Achieve individual and team objectives, be accountable for sales results and support the team in their sales and client interactions

Lead by example in the management of clients, demonstrating best in class clienteling actions

Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Respect brand standards in terms of grooming and behavior and develop the highest standards of product knowledge

Operations & Floor Management

Lead by example on the shop floor in a floor manager, host and appointment support capacity and set the tone for a positive team and client experience through your own interactions with clients and team members alike – this is decidedly not an office role

Ensure business opportunities are maximized through efficient sales floor management, being a visible, proactive support and business driver for both team and clients at all times

Collaborate with the Operations Manager and relevant head office departments to cultivate a culture of operational excellence throughout your own as well as the wider store team, maintain audit-readiness in your department (inventory and discrepancy management, back of house organization, product flow management etc)

Maintain an effective store organization as related to staffing levels, daily and monthly team schedule planning, holiday and absence management as well as other administrative processes

Ensure policies, standards and Louis Vuitton procedures are effectively communicated and implemented

Profil

EXPECTED ATTITUDES & SKILLS

You have multiple years of experience in managing and developing larger teams and driving business performance in a client-facing environment such as retail or hospitality

Demonstrated understanding of the luxury industry and client experience

You thrive in a fast-paced, demanding environment and can maintain a high level of energy throughout the day both for yourself and others

A strong passion for selling and client service as well as a strong dedication to driving and developing the team and business directly on the sales floor

You demonstrate a coaching mindset and have excellent interpersonal skills, in particular with regards to training, communication and feedback

You have a strong business driving acumen and a demonstrated ability to design, implement and follow up on action plans to drive performance

You possess advanced animation and presentation skills, including the ability to animate workshops and presentations in front of larger audiences in an inspiring and effective way

You are passionate for the brand

You have an exceptional sense of ownership and strong work ethic

Fluent English and a minimum B2 level of German are mandatory, additional relevant languages are a plus

Informations complémentaires

What we offer:
At Louis Vuitton, you will become part of a company characterized by creativity, savoir-faire, and innovation. You will work in an international and team-oriented environment where diverse talents come together to shape the future of the luxury industry.

In addition to entering the world of exclusivity, you can expect a wide range of attractive benefits.

Your benefits:
Personalized training and development opportunities within the LVMH Group, the world’s leading luxury goods group, to specifically support your professional and personal growth

Attractive employee discounts on Louis Vuitton products, “Family and Friends” discounts on other LVMH Group brands

Referral program with bonuses

Participation in exclusive events in Austria and abroad

Monthly lunch allowance

Beauty services such as hair or manicure appointments

Company pension plan

Access to exclusive corporate benefits and partner offers

If this description matches your profile, we look forward to receiving your application. Please note that we only accept online applications.