Who we are

BOGGI Milano is an Italian brand combining elegance, quality, and contemporary spirit. We believe that service excellence also comes from behind the scenes: from the precision, organization, and passion of those who ensure the boutique runs perfectly every day.

Role

As In-Store Operations, you will be the administrative and operational heart of the boutique. You will manage all cash, omnichannel flows, and back-office activities with care and precision, ensuring efficiency and quality in every detail. You will collaborate with the sales team and headquarters, ensuring that every procedure, transaction, and interaction reflects brand standards and contributes to an impeccable customer experience.

Responsibilities

• Manage cash desk and administrative operations (payments, returns, Gift Cards, credit notes).
• Monitor omnichannel flows (Click&Collect, Seek&Send) and ensure correct procedure management.
• Support the team in customer loyalty activities and CRM management.
• Guarantee precise and timely administrative flow: invoices, petty cash, reporting.
• Collaborate with the Store Manager on communication with headquarters and operational training.
• Contribute to maintaining order and boutique image in line with the brand’s premium standards.

Who we are looking for

• You are precise, organized, and detail-oriented.
• You enjoy teamwork and ensuring everything runs smoothly.
• You have experience in administration, retail, or customer service.
• You are reliable, discreet, and passionate about fashion.

Why Boggi Milano?

Being part of the Boggi Milano team means:

• Working in an international environment, where diversity and inclusion are constantly promoted in a healthy and harmonious environment
• Being part of continuous evolution and innovation, in terms of product, processes and omnichannel shopping experience
• Getting constant trainings through our internal school, the Boggi Milano Academy
• Investing on your own career development, as many people who achieved an amazing growth inside of Boggi Milano did
• Taking part in a constantly growing Company, present in more than 50 countries and with many new openings and partnerships planned
• Getting rewarded for your own successes, through our competitive fixed salaries as indicated below (the amount indicated is based on a Full-Time Equivalent position and will be set up according to the candidate’s seniority). A rewarding incentive scheme is also in place, offering the opportunity to increase total compensation!

#IN-BOGGI