Customer Service & Export Operations:

• Manage and monitor customer orders for Distributor in EEMEA Region
• Ensure timely and accurate order processing, delivery coordination, and invoicing
• Oversee export processes, ensuring compliance with international shipping requirements

Customer & Stakeholder Communication:

• Handle customer inquiries, resolve challenges, and ensure a positive customer experience
• Collaborate closely with internal stakeholders such as Logistics, Accounting, Purchasing, and Sales

SAP Key User & Process Ownership (SD/MM/LE):

• Own end-to-end Customer Service and Export processes in SAP from a business perspective
• Act as first-level functional owner and key contact for system-related topics
• Troubleshoot and resolve system and process issues including:
• Delivery, stock, invoice, and posting discrepancies
• Execute and oversee necessary corrections, including mass changes where required
• Translate business needs and issues into clear IT requirements and tickets

IT Interface & System Governance:

• Serve as the main interface between Business and IT
• Act as first point of contact for WMS and Customer Service-related systems
• Lead and coordinate User Acceptance Testing (UAT), regression testing, and release validation

Process Optimization & Continuous Improvement

• Identify root causes of recurring operational and system issues
• Implement sustainable solutions to reduce errors, manual workarounds, and rework
• Drive process standardization and documentation

• Fluent in English (written and spoken)
• Strong SAP expertise (SD/MM/LE); experience as Key User highly preferred
• Solid understanding of Customer Service and Export processes
• High attention to detail and strong organizational skills
• Advanced problem-solving and analytical capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with the ability to interact effectively with both business and IT stakeholders
• Proficiency in Microsoft Office
• Team-oriented mindset with the ability to work cross-functionally