Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (536) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2650 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1626 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1560 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1009 reviews)); "Good pay and very free" ((in 751 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 500 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 423 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 204 reviews)); "Limited growth opportunities and learning" ((in 119 reviews)); "5. All upper management do lot of politics and are afraid of employees who speaks truth they find reason to throw them out." ((in 78 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,594 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

5.0

Apr 28, 2026

Career growth opportunities with a hybrid work setup

Manager tele strategic expansion

Recommend

CEO approval

Business Outlook

Pros

Career advancement, hybrid work schedule

Cons

Large campus, complex systems across multiple departments

3.0

Apr 27, 2026

Work-life balance exists but pay and promotions lag

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Depending on the team you can have great work life balance. Some non monetary perks like $15 credit in the cafeteria, snack on each floor, and giveaways all the time. Many super nice people overall in the company and you can make some actual friends.

Cons

Perks like the $15 caf credit seem great, but they inflated the prices in the cafeteria that it will only get you so far. Promotions pre-panademic were relatively easier to come by. Currently trying to get promoted is an uphill battle because leaders do not want to let go of talent, as well lower amount of open roles. There is a lot of favortism within the company and certain groups usually hire promote people of their own certain groups. Pay at the below B40 levels is not even close to competitors, at B40 you only then start to look at a wage competitors like Capital One pay their Sr. Managers. Moral among lower band levels is pretty low because all of the above. Only reason people are stay is because compare to the rest of the industry and other companies today, Amex seems the most stable. This is the only reason I would recomend someone to join.

4.0

Apr 27, 2026

Friendly staff in a supportive work environment

Date entry

Recommend

CEO approval

Business Outlook

Pros

good work environment, nice friendly staff

Cons

Not much, do your job, communicate and you will be fine

Viewing 121 - 123 of 18,594 Reviews

Jobs at American Express

Customer Care Pro-Platinum Dispute Gate

Analyst, Detection Operations, Internal Fraud

Paralegal-Legal Affairs

Vereinigte Staaten von Amerika

$66K - $103K /yr

(Employer provided)

View job

Executive Assistant - Chairman’s Office

Vereinigte Staaten von Amerika

Vereinigte Staaten von Amerika

$66K - $103K /yr

(Employer provided)

View job

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Ratings by category

Ratings by demographic groups

Reviews by job title

Career growth opportunities with a hybrid work setup

Work-life balance exists but pay and promotions lag

Friendly staff in a supportive work environment

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