American Express reviews

4.1

81% would recommend to a friend

(18,595 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jan 16, 2009
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance, work is challenging. Employees are encouraged to pursue opportunities and develop their careers. Frequent feedback is provided in the form of anonymous surveys and management to employee interaction. Depending on the Business Unit, employee metrics for measuring success are reasonable and clearly defined.

Cons

Depending on the Business Unit, it can be somewhat to extremely difficult to accomplish objectives and feel challenged by the work. Both software and hardware systems are aged and can be unreliable. More "traditional" ways of thinking often hamper fresher, more efficient ideas. Depending on the Business Unit, politics and territorialism can make it very difficult to accomplish objectives, and favoritism can play a stronger role than quality in determining promotion and/or recognition.

4.0
Jan 15, 2009
Recommend
CEO approval
Business Outlook

Pros

Work life balance is the number one reason to work at Amex. Secondly its a great place to start your career, its a great training ground full of free resources and information for learning critical business skills.

Cons

You have to play the game. Everybody talks fluff and you have to play along. People do not like constructive confrontation or debate of any sort. Things take forever to get completed - so much red tape. Getting promoted can be hard. You must have a solid network of people that will vouch for you. Its all about who you know.

2.0
Jan 14, 2009
Recommend
CEO approval
Business Outlook

Pros

The work in the Technologies division is not demanding, so if you want a cush job this could be it. The pay and benefits are probably above market.

Cons

You will run into colleagues on a daily basis who are just there to punch a clock. Most employees are mediocre and unmotivated. There is a ton of dead weight. The work is boring, and ideas to spark things aren’t encouraged. If you want excitement in your job, avoid this place.

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Glassdoor has 21,949 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.