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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,594 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Jan 7, 2009

      Company focussed on the short term.

      Planning manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Varied and global opportunities for development, global outlook. The opportunity to meet diverse and interesting people in a variety of locations.

      Cons

      Short term thinking, particulary around the PMP process. Organisations, driven by senior leaders, are entirely focussed on deliverables in the current year, the bigger, long term picture is almost always forgotten. Kneejerk and inaffective cost cutting measures are implemented only to hit quarterly targets, whatever the claims of the companies leaders, this is a short term focussed organisation. A large number of employees appear 'brainwashed' and accept the regular spin from senior leaders. Senior leaders also do not 'practice what they preach'

      4.0
      Jan 6, 2009

      A complex organization that presents career opportunities and cultural challenges

      Director, human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      A complex organization presents many opportunties and different directions you can take your career. You need to be willing to take initiative to map out and cut your own path. Leaders are expected to have career path conversations with direct reports, and help identify and advocate for your "next likely positions". In turn, direct reports are expected to think about their trajectory and bring forth a point-of-view on their 3-5-etc-year plan. Lastly, the people here are seasoned, bright, and friendly, and top leaders are world leaders in their respective spaces.

      Cons

      A complex organization presents an overly consensus-driven and and fairly politically-charged culture. You need to be able to diplomatically state your opinion without having others feel as is you've stepped on their toes or squashed their idea. "Constructive criticism", "healthy debate", "direct feedback" are NOT phrases I would use to describe the Blue Box culture. Rather, "yes-based" relationships with little to no conflict confrontation are the norm. I think innovation suffers because of this.

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      Glassdoor has 21,948 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.