American Express reviews

4.1

81% would recommend to a friend

(18,595 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jan 6, 2009
Recommend
CEO approval
Business Outlook

Pros

A complex organization presents many opportunties and different directions you can take your career. You need to be willing to take initiative to map out and cut your own path. Leaders are expected to have career path conversations with direct reports, and help identify and advocate for your "next likely positions". In turn, direct reports are expected to think about their trajectory and bring forth a point-of-view on their 3-5-etc-year plan. Lastly, the people here are seasoned, bright, and friendly, and top leaders are world leaders in their respective spaces.

Cons

A complex organization presents an overly consensus-driven and and fairly politically-charged culture. You need to be able to diplomatically state your opinion without having others feel as is you've stepped on their toes or squashed their idea. "Constructive criticism", "healthy debate", "direct feedback" are NOT phrases I would use to describe the Blue Box culture. Rather, "yes-based" relationships with little to no conflict confrontation are the norm. I think innovation suffers because of this.

4.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

American Express has a good work life balance program. It is very helpful if you have children.

Cons

The company doesn't understand the impact of outsourcing the knowledge of their business. There are very few SME in technologies due to the outsourcing. How dumb is that. ?

4.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

The company cares about employees - extra effort is expended keeping employees informed about changes, celebrating successes, challenging everyone and rewarding excellence. Allows flexible hours, work from home that supports work-life balance. Good opportunities for advancement within my department.

Cons

Directors are super individual contributors, not organizational managers. As such, there are gaps/overlap in departmental and interdepartmental roles and responsibilities. This causes problems for others lower in the organization to address/resolve on an individual basis rather than organizationally. Workload can be extreme for high-contributors.

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Glassdoor has 21,949 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.